Amazon FBA Business

Setting Up Your Automotive Store on Amazon

My client was thrilled when Amazon contacted him. They were inviting him to set up a store on the popular Amazon website based on the comprehensive nature of his own successful website (which I am proud to have designed, constructed and maintain for him.) Since he is busy running his business, he asked if I could handle this task for him. That would include all communications with Amazon, meeting their technical requirements for providing content via their own proprietary software, as well as upload and testing of the store through to successful implementation. And so it began: November 4th, 2008.

Obstacle Number One:

First hurdle to clear involved my working on a Mac. It seems that Amazon’s software, called the Amazon Seller Desktop or ASD, does not work with the Macintosh operating system. It must work within a Windows environment. But the Amazon technical staff assured me that there were many third-party providers who could handle this task for me, which would cost my client an arm and a leg, and cut me out of the picture. Since my client’s website has more than 175 automobile accessory products, this was no small matter. Luckily, because Apple Computer allows me to run both Windows and Macintosh operating systems simultaneously, I already had Windows loaded on my computer through a program called Parallels. Granted, I was no Windows expert, nor aficionado, but I always proceed with the assumption that I will persevere if I just keep my nose to the grindstone.

My Amazon technical support contact had never worked with someone in my situation previously, so she had no idea whether the software she would send me would be able to be installed. But we agreed to give it a shot.

Fast forward two months and over a hundred products later, I was able to install and utilize their ASD to provide the descriptive content, the proper visual formats, the hundreds of search terms, the SKU numbers, manufacturer attributions and price information necessary to populate the many fields required for each item to be sold. All of this content is then displayed on the Amazon website within a standard format so all stores look alike in presentation.

Obstacle Number Two:

However, there was another aspect to providing information, which unless managed properly, would prevent inclusion of important seller data, such as shipping and returns policies, tax information, seller background and contact. This involved the Amazon Seller Central website where all store data and inventory is contained and managed by individual storekeepers (or someone like myself) with something called a “release date.” This is an extremely cumbersome functionality which continues to perplex me even after having mastered it a number of times only to have to reinvent the wheel each time I am confronted with it as an obstacle. Illogically, it requires that you must have a release date set up sometime in the future before you can release current information as of a current date, which is based on Pacific time (while I am on Eastern time). And, it is imperative that you have selected the proper release date from a dropdown menu before editing or adding content to the various categories governed by this system or it will not take effect when you expect. (How many times have I spent a couple of hours editing and correcting information only to realize that I hadn’t selected the correct release date first and had to start all over again!) Anyway, once you have done this a few hundred times, I’m sure it’s a snap. But for this intelligent college graduate with years of pertinent experience, I find the whole release date concept to be tedious and unnecessary. Yet, I obediently work with what I am presented and sincerely attempt to execute properly, keeping my fingers crossed while I wait out the time difference to see whether my changes have gone into effect at the designated hour. Sometimes yes, sometimes no. Trial and error is a great teacher but certainly a time waster in this instance.

Making Money on Amazon

But forging right ahead, I am next notified by Amazon of a new segment needing to be added to my ASD software which is important to categorizing our products for the Amazon automotive “Partfinder” search engine. After a couple of flawed attempts at installation through no fault of my own, we are finally successful in appending to my ASD the newly developed “application” software. This requires selections from an endless series of dropdown menus describing make of vehicle (Subaru, etc.), model of vehicle (Forester, etc.), year or years, and a gamut of other special choices including type of engine, transmission, drive, etc.

Obstacle Number Three:

Supposedly, inclusion of this information in combination with all other data supplied will assure that our products are able to be found when someone utilizes the Partfinder Search Tab in the Automotive section of the Amazon website. If only this were true! While a scant few of our products can be found by using the Partfinder Search tool, the vast majority of our products are not included, although maddeningly and mysteriously, those of our competition are!

This is not to say that the main search engine on Amazon is not a powerful and effective tool. It is! All of our products are easily found using that tool. It is the Partfinder tool which is deficient and has continued to frustrate me, my client and the technical staff at Amazon for many, many months. There have been more than a hundred separate entries in our Amazon case log pertaining to this problem over the past 14 months. These are communications with technical and liaison staff who purportedly are working behind the scenes to address this issue, though I am never allowed to discuss the problem with anyone of any proficiency directly. And some of the written notes thanking me “once again for my patience” come from people with very strange names, which leads me to believe that much of this work may be outsourced to inhabitants of countries I may never have heard of, or some other planet for that matter! I have followed all of the requirements on Amazon Seller Central to try to solve this enigma myself, to no avail. I have had lengthy phone conversations with engineering representatives from Amazon’s staff, to no avail. No one seems to comprehend why some of our products are accepted and others are not, all fulfilling the same set of parameters and formats to satisfy all system requirements.

Obstacle Number Four:

But this isn’t the only consternation in dealing with the Amazon storefront experience. For instance, parameters for photo upload have changed since the software’s inception. Originally all photos had to be at least 300 dpi at a size of 1200×1200 pixels square. Somewhere along the way, the size was reduced to 500×500 pixels necessitating resizing and replacement of any photos on product files that may need editing or updating, and reloading to the Amazon server. Also, through a process of elimination, I have found that if the name of a photo file is too long, or if the file is saved in CMYK instead of RGB, further problems can arise, leading to failure to upload, as well as error codes which resist correction until you are fortunate enough to hit the jackpot by trying a variety of possible “fixes” limited only by your own creativity and imagination.

Obstacle Number Five:

Then there is the difficulty of assigning shipping costs to a worldwide market where product weights vary for our over 175 products; customers may sometimes prefer expedited shipping; and individual countries outside the Continental United States may assign their own individual taxes and tariffs. My client and I agreed the only sane recourse was to just offer free shipping.

Obstacle Number Six:

And because each product must have its own individual number, if a product is available in an assortment of colors, each color must have its own file, page and SKU number, exponentially increasing the amount of work necessary to offer for sale a product like a painted auto body trim part which differs by model, year and up to fifty tones of color!

In addition, it would be too easy to have available photos of each of these colors with the part installed on the car. No such luck. Instead, I had to first research on Google the paint code of the actual color in question to find a sample of the color needed in order to transform the single photo I had of the automobile in one color as well as a separate photo of the part also in only one color by “painting” each in the many other colors needed using Photoshop. I’m sure those of you who don’t know or use Photoshop probably think this is a mere push of a button. Nothing could be further from the truth. Even masters of Photoshop, of which I consider myself, spend hours silhouetting a greatly magnified image by drawing a very precise path on the areas of the car needing color alteration, carefully excluding chrome, windows, tires, mirrors, background, etc. and then applying one of the many tools available to add realistic color to a subject without changing shape, reflections, shine, shadows and sparkle which would cause the final result to look “faked.” Now multiply that by fifty or sixty vehicles; then double it in order to also address the separate photo of the part itself. Yes, a mere push of a button, indeed!

Obstacle Number Seven:

Oh, and here’s a good one! On the infamous application software appendage, the most current year I can select for some models of Subaru is 2009! As I write this, it is August of 2010 and I have just updated my client’s website with all the 2011 model information. Yet, our Amazon data is stuck in last year for at least two of our models. And 2011 is nowhere to be found for any model! Don’t get me started on how upsetting it is to be able to find competitive products for those years while using the Auto Partfinder! My only alternative is to add rich content – very rich content – to the descriptive passages of each of my client’s product pages so customers who search using the main Amazon search engine will certainly be able to find our 2010- and 2011-suitable products without a problem.

These software limitations are an unfortunate situation for both my client and Amazon alike. Many of our products, especially the ones that somehow have qualified for inclusion within the Partfinder, are big sellers, providing competitively priced, great products and free shipping to customers, a generous commission to Amazon, and finally, a small profit to my client. If only the rest of our products could be found using the Partfinder Search tool! Customers, Amazon and my client could all be a whole lot happier!

Marilyn Bontempo, president of Mid-Hudson Marketing since 1975, has extensive experience guiding business leaders, directors, and professionals with successful strategies for business growth and sustenance. Long-term relationships have been established with law firms, medical practices, pharmaceutical companies, real estate executives, and a variety of other trade, corporate and industrial specialists. Her professional writing, photographic, design and aesthetic specialties provide clients with proven methods of achieving successful branding and public image. Mid-Hudson Marketing is a top New York advertising, marketing, website and graphic design firm located in Dutchess County’s Poughkeepsie area specializing for more than 35 years in the creation and management of high quality branding for business success.

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    왕세자 Zhu Houzhao조차도 입을 달걀보다 크게 벌렸습니다.

  117. ilogidis.com
    Liu Jian은 다시 고개를 끄덕였습니다. “내가 본 적이 있습니다. 도둑은 정말 대담합니다.”

  118. I don’t think the title of your article matches the content lol. Just kidding, mainly because I had some doubts after reading the article.

  119. tvlore.com
    Fang Jifan은 “폐하, 동의하지 않습니다. “라고 진지하게 말했습니다.

  120. otraresacamas.com
    読んで良かったと心から思える素晴らしい記事でした。

  121. qiyezp.com
    이에 대해 샤오징의 표정은 어쩐지 이상했다.

  122. bestmanualpolesaw.com
    이것은 삼가면서 말하는 것입니다. Zhang Mao는 거의 한 입의 피를 뱉지 않았습니다.

  123. etsyweddingteam.com
    素敵な記事をありがとうございます。心から感謝しています。

  124. bestmanualpolesaw.com
    높은 단상 아래의 혼란스러운 광경을 본 홍지황제의 마음은…

  125. qiyezp.com
    Wang Zuo는 자리에 앉아 Shen Wen과 다른 사람들에게만 인사하고 Li Chaowen을 바라 보았습니다.

  126. ihrfuehrerschein.com
    분위기가 좀 어색해서 다들 뭐라 말하기 힘들었다.

  127. usareallservice.com
    非常に有意義な内容でした。ありがとうございます。

  128. geinoutime.com
    그러나 지금은 Liu Wenshan이 주주의 돈을 돈처럼 취급하지 않는 것을 보고 안도감을 느낍니다.

  129. geinoutime.com
    오랜만에 오우양지(Ouyang Zhi)가 말했다.

  130. freeflowincome.com
    “오.” 류진은 필사적으로 고개를 끄덕인 다음 고개를 숙여 국물을 마셨다.

  131. k8 カジノ says:

    k8 スポーツ ブック
    素晴らしい記事!非常に読み応えがありました。

  132. zanetvize.com
    Hongzhi 황제는 무엇이 잘못되었는지 몰랐고 항상 궁전의 분위기가 옳지 않다고 느꼈습니다.

  133. geinoutime.com
    바깥에서의 추격은 점점 더 빡빡해져서 그를 패닉에 빠뜨렸다.

  134. k8 カジノ says:

    k8 カジノ ログイン
    素晴らしい情報源です。これからも読み続けます。

  135. tvlore.com
    홍지황제는 “요즘 은값이 많이 떨어졌다고 들었는데?”

  136. nikontinoll.com
    그러나 즈저우와 그 아래 관리들은 이를 보고 안도하는 듯했다.

  137. k8 カジノ says:

    k8 カジノ コード
    いつも役立つ情報を提供してくれて、本当にありがとうございます。

  138. bestmanualpolesaw.com
    “이봐!” 왕 부시는 배를 잡고 “배가 아파요 … 휴가를 요청해야합니다 …”

  139. nikontinoll.com
    “철도를 수리하러 오셨습니까, 먹고 마시러 오셨습니까? 말씀해 주십시오!”

  140. k8 カジノ says:

    k8 カジノ バニー
    素晴らしい洞察と分析でした。大変参考になります。

  141. thewiin.com
    이때 Fang Jifan이 기꺼이 모범을 보이면 좋을 것입니다.

  142. 골드 킹
    “무슨 소식?” 홍지황제는 약간 관심을 보이며 샤오징을 올려다보았다.

  143. 에그벳슬롯
    수많은 피가 진흙 속의 작은 도랑을 씻었습니다.수많은 바위로 지어진 고대 도시가 모두의 눈앞에 드러났습니다.

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